Customer Experience Officer

Job Description
  • Manage and respond to customer inquiries via online platforms, including social media, email, and live chat.
  • Collect, analyze, and report customer feedback.
  • Track and document customer satisfaction trends and provide actionable insights.
  • Coordinate with other departments to resolve customer issues efficiently.
  • Maintain a professional and friendly communication style across all channels.
  • Stay updated with social media trends and online customer engagement practices.
Qualifications
  • Diploma or degree in Business Administration, Marketing, Communication, or related field.
  • 1–2 years of experience in customer service, social media handling, or related roles.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Forms, Sheets).
  • Strong written and verbal communication skills in English; additional language skills are a plus.
  • Ability to analyze data and prepare reports.
  • Detail-oriented, patient, and capable of handling multiple tasks simultaneously.
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